Sales, Returns and Refunds

Sales and Payments

Order Changes and Additions

We try to ship all orders within 24 hours of the order being placed. Orders cannot be modified after shipments. You may change your order at any time before it is shipped by contact us HERE. If an order requires a change after shipping the customer will need to cover the shipping costs.

You may make additions to your order at any time before it is shipped and avoid additional shipping charges. Simply contact us HERE and we will guide you.

Order Cancellation

Any order can be cancelled at any time before it is shipped. Please note that even if you have not received a shipment notification your order may have already been sent. Once orders have been shipped they cannot be cancelled but may be returned under our return policy. To cancel an order please contact us HERE.

Accepted Payment Types

We accept many payment types which you can find during the checkout process. They are:

  • Credit Card
  • Paypal

Please note some payment methods may incur a handling charge. Any additional charges will be displayed at the checkout.

International Orders

Yes we can ship internationally! Please contact us HERE if you are outside Australia and would like to make a purchase.

Issues During Ordering

If you have any issues during the ordering process please contact us and we will try to assist. 

Returns and Exchanges

Return Policy

At Lumiere Lighting we accept returns with any order of $50 or more, within 30 days of the purchase date. All you need to do is contact us and return the item and we will refund the order.

For any returns please address and send to
Lumiere Lighting
PO BOX 3878, Australia Fair, QLD, 4215, Australia

Order Exchanges

We are happy to help you exchange your items, for any reason. Usually this is due to the selection of the incorrect bulb size or color. You will not be charged any additional shipping cost. You are responsible for return shipping costs. If the exchange is being made due to shipping error on our part, please first email us, as we can usually send you the new items right away with a return label.

The purchased items must be returned to us before the new items are shipped. All returns must contact us first. Approval is usually made same day.

Restocking and Return Fees

We do not charge any restocking fees or adminitrative fees.

On all approved returns, you will receive a full refund, minus the cost of shipment.

We reserve the right to correct any packaging errors or defective merchandise.

Reseller Returns and Exchanges

Lumiere Lighting is not responsible for any returns or exchanges for purchases made through an authorized reseller or second hand sales. Please contact the dealer you purchased from to handle these inquiries.

Refunds

Refund Policy

Refunds can be issued for various reason such as faulty goods, cancelled orders, returned goods etc. It is at the discretion of Lumiere Lighting if the customer qualifies for a refund. 

All refunds are for the order value minus shipping costs (if applicable) and refunds are issued within 5 business days. Cancelled orders are refunded at time of cancellation. 

Depending on the method of payment please allow a few business days for the refund to process.

When sending goods back for a refund as long as the product is in good working condition and shows no sign of damage from use or improper installation. In the case that you need to send parts back for a refund, Lumiere Lighting can not issue a refund until we receive the returned goods and check the condition of the parts.

Reseller Refunds

Lumiere Lighting can not refund any orders that were not purchased through Lumiere Lighting directly. Please contact the reseller you purchased it from.

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